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QSI (Quality & Service Issue) is a web based application that efficiently manages quality concerns
and helps in recording & reviewing them for improvement activities. It streamlines quality management, aids in maintaining high standards, reduces issues and promotes continuous improvement.
Objective
1. Provide a standardized process for reporting and documenting quality and service issues.
2. Ensure that all quality-related incidents are captured with detailed and relevant information.
3. Enable management to easily review and analyze trends in quality issues.
4. Promote preventative measures to mitigate the risk of recurring problems.
Process and Approach
User should be able to only perform below steps on mobile device: -
Ability to capture image - access mobile device camera app.
Ability to add attachment - attach any file type.
Ability to write a short description of the captured QSI - text field with max capacity as user should be able to describe most of the issue.
Ability to assign - assign QSI to either yourself or someone else (assigned) by searching for the person's name using AD as a search directory who will be able to complete the rest of the details for this QSI.
Output (click the image to view in full screen)
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